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The Palais Theatre is an accessible venue with ample parking spaces within the St Kilda Precinct. Inside the venue, we offer various facilities, including a lift to Level One of the building.

If you have any queries or special requests regarding accessibility and your upcoming visit, please contact us at

There are many options to book your ticket to the event you wish to attend. Please see the booking options below to either purchase your ticket online via Ticketmaster or if you require any further assistance, please call the accessible contact numbers below.

Please note that accessible seating is for any patron with access needs, it is not restricted to patrons who use wheelchairs. 

If you have any questions, are a part of a larger group or prefer to make a phone booking please call Ticketmaster directly or access information HERE.

These contact details are reserved for patrons with accessibility requirements and companion card holders. 

Current Service Hours: Monday – Friday 9.00am – 5.00pm AEDT ONLY.

On the Ticketmaster event page click the ‘All Ticket Types’ drop down box and select 'Accessible Tickets'

Ticketmaster: 1300 446 925 or;
Select Option 1 to talk to a Ticketmaster representative: (03) 8537 7677.

For more information on Ticketmaster accessible seating bookings, including companion card information please see HERE

For information on Accessible Parking in the St Kilda precinct, please visit the City of Port Phillip website HERE.

There are accessible parking spots available in Cavell Street. Access is via Jacka Boulevard or The Esplanade. See Map

Cars displaying a Category 1 disabled parking permit (blue permit) are exempt from paying City of Port Phillip parking fees. 

If you are being dropped off at the theatre, passengers can alight vehicles on Cavell Street.

Please don’t hesitate to speak to our staff should you require assistance.

Entry into the venue foyer is via the Lower Esplanade main entrance doors. All entry doors provide accessible entry. There are no steps from the footpath outside the Venue to the front of the Ground Level auditorium.

Entry into the Stalls auditorium provides access to accessible seating in Stalls Rows A & W plus access to the Lift and Accessible toilet.  

Lift access is available to Level 1 foyer area, providing access to bars, Lounge Row D accessible seating and an accessible toilet.


Access from front doors to Accessible Lift/Toilets up to Level 1

Accessible seating is available on Ground Level and Level 1.

Please see below for a map overview, including a view from the seats.

Palais Theatre accepts Companion Cards. Upon arrival on event night, please ensure the valid Companion Card is shown to staff.  

Accessible toilets are located on Ground Level and Level 1, next to the venue elevator. Ambulant toilet cubicles are in our main toilets.

The auditorium and some events have low lighting levels. If you have low vision and need assistance, please contact the venue at or on event date, flag with one of our staff.

The Palais Theatre has a hearing loop available free of charge for patrons with auditory limitations. Please request hearing loop equipment from a Palais Theatre staff member on the Ground Level. You will be required to leave a form of ID.

Guide/Support dogs are welcome at the Palais Theatre. If you require information on bringing your support dog into the Venue, please contact us at or (03) 8537 7677. 

Due to the noise levels of some shows, you may like to consider an alternative aid for those events expected to be of a higher noise level.